Our team is led by owner and founder, Jerry Payne. With decades of experience in the towing industry, Jerry founded Payne Auto Towing & Recovery on the principle of providing fast, friendly, and reliable service. Jerry’s commitment to excellence has been pivotal in shaping the company into the dependable service provider it is today. He is not only the driving force behind our operations but also shares his extensive knowledge and strategies in daily team huddles, ensuring that the team's skills are always honed to perfection.
Next, meet Susan Carter, our operations manager. Susan ensures that everything runs smoothly by coordinating between customers, dispatchers, and drivers to achieve seamless operations. Her background in logistics has equipped her with the problem-solving skills needed to handle high-pressure situations effortlessly. Her ability to keep everything organized and efficient is an invaluable asset to our success.
Our team of committed tow truck drivers are the backbone of Payne Auto Towing & Recovery. Meet Steve and Mark, our seasoned veterans who are known for their swift response and expertise in complex recovery situations. Their experience ranges from small car breakdowns to heavy-duty towing and recovery, making them well-equipped to handle any situation. With their extensive training and certification, Steve and Mark take on each task with precision and care, ensuring that vehicles make it to their destination safely.
The newest addition to our team is Tara, a dispatcher who brings a refreshing energy and meticulous attention to detail to our operations. Tara's role is critical in ensuring that every call is handled promptly and efficiently, ensuring that drivers are dispatched quickly to where they are needed most. Her friendly voice and empathetic communication offer assurance to distressed drivers, making her a critical part of our customer service experience.
Technology plays a big role in modernizing our operations, and our IT specialist, Ryan, keeps everything running smoothly behind the scenes. Ryan ensures our systems are up-to-date, securing a reliable link between the dispatch center and our vehicles. His expertise ensures that our operations remain efficient and that customers can rely on us 24/7.
It’s not just about moving vehicles from one place to another; our team understands the significant stress and worry that accompanies roadside breakdowns. Sincere customer care, expertise, and a passion for helping others are at the core of each team member's role. We strive to provide not just a service, but peace of mind.
In closing, at Payne Auto Towing & Recovery, our team is more than just a group of individuals; we are a dedicated family committed to delivering the best towing services possible. Whether you're stuck on the roadside or need assistance transporting a vehicle, you can rely on us to get the job done with expertise and care. Thank you for trusting us, and know that with each service call, you have the best team in town ready to meet your towing needs.
We usually respond via text within a few minutes.
We usually respond via text within a few minutes.